CUSTOMER RELATION MANAGEMENT(CRM)

in Bandung,Customer Relationship Mgmnt (CRM)

 

TUJUAN DAN MANFAAT TRAINING :

Memberikan Pemahaman akan Sistem Informasi dan pengelolaannya dalam korporasi . Partisipan diharapkan akan memahami CRM dan implementasinya di lapangan kerja.

CAKUPAN MATERI TRAINING :

  1. Konsep Pengembangan Sistem Informasi
    1. Konsep dasar Sistem Informasi
    2. Pengembangan Sistem Informasi
    3. Sistem Informasi Korporasi
  2. Kebutuhan untuk Membangun Sistem Informasi Korporasi
    1. Business role
    2. Value of information
    3. Business transformation
    4. Internet technologies
    5. Business strategy
    6. Agent
  3. Agent
    1. PengertianAgent
    2. FungsiAgent
    3. Type Agent
  4. Customer Relationship Management (CRM)
    1. Pemahaman CRM
    2. Karakter Sistem
    3. Arsitektur Pengembangan CRM
    4. Penggunaan Agent pada CRM
    5. Implementasi & Evaluasi CRM

INSTRUCTOR

Achmad Fadjar, SE, MM.Ak, sarjana dan master lulusan Universitas Padjadjaran  adalah  praktisi serta konsultan senior dalam bidang Akunting, Finance, Marketing dan HR Training & Development. Telah lebih dari sepuluh tahun beliau sebagai praktisi dan pengajar, telah banyak membantu para klien dalam membuka wawasan dan menyelesaikan tugas-tugas pekerjaan dengan effective dan effisien. Pengalaman sekian lama  telah mengantar beliau dalam penguasaan berbagai topik ilmu antara lain Effective Presentation & Negotiation Skill,  Interpersonal Skill and Communication Skill , Leadership & Team Development for Management Success ,  SDM Berbasis Kompetensi , Outsourcing Management, Tender & Contract System , Financial & Budgeting serta banyak lagi topik lainnya.

Beberapa klien/ user yang pernah mengunakan jasa beliau : PT. Timah Tbk. PT Arun LNG, PT. Batu Bara Bukit Kendi, PT. Petrosea Tbk. , PT. Chevron Pacific Ind.,  PT. Freeport Ind.  PT. Banpu ( Infocomindo ),  PT. Medco E&P,  PT. Semen Gresik   ( persero ) Tbk.  Petrochina Int’l,   PT. Vico Indonesia,  Pertamina,  Cnooc Ses Ltd.,  PT. British Petroleum, BP Migas,  PT. Pupuk Kaltim,  PT. Badak NGL,  PT. Inco Ind. Tbk.  PT. Nusa Halmahera,  PT. Kaltim Pacific Amoniak,  PT. Surveyor Ind.  PT. Samindo Utama Kaltim,  PT. Lekomaras,  PT. Nusa Halmahera Mineral,  PT. Pusri, PT. Kaltim Prima Coal ( KPC ),  PLN,  UTSG,  HESS Indonesia Pangkah Ltd, PT. Aneka Tambang, PT. Adaro Indonesia, PT. Puncak Jaya Power, PT.  Sandvick SMC, PT. Rekayasa Industri, PT. Kideco Jaya Agung, PT. RedPath Indonesia, PT. Kitadin Embalut, PT. Indominco, PT. Centra Indo Teknik, PT. Arutmin, PT RedPath Indonesia, PT. Bama Bumi Sentosa,  PT. Santos, PT. Indomuro Kencana Straits, PT. Jasindo, PT. Krakatau Wajatama,  PT. Citic Seram Energi, PT. Kaltim Prima Industri, PT. Connoco Phillips Indonesia, Total E & P Indonesie, PT Energi Sengkang, PT. Hexindo,  PT. Turbaindo Coal Mining, PT Berau Coal, Poltek Bengkalis,PT. Bank Mandiri, PT. Angkasa Pura 2, Embassy of the Kingdom of Netherlands, PT.  Inspindo Mulia, Pertamina Hulu Energi ONWJ Ltd., UNDP, dll.
 
Ir. Iim Takwim, MM,
sarjana lulusan Universitas Pasundan adalah Ketua Program Studi Teknik Industri pada STT Jabar serta Lecture  of  Production System, Management Information System, Simulation System, Product Design System, Product Design of Facilities, Research of Operation,  System of  Performances  Analysis, Feasibility Study of  Industries, Inventory Control and Network Planning, Performance and Productivites of Management Industries. Begitu banyak  pengalaman  profesi beliau di berbagai  bidang  industri , antara lain :
 
  • Production System & Procedures Plan of Manufacturing   at PT. IPTN
  • Technical Staff  of Industrial Engineering Division at PT. IPTN (Sub-Contractors,   Off-Load and Industrial Domestic Guidance
  • Assisstant  Manager of HRD  of  Textile Industry
  • Manager of Production in Garments Industry at PT. Fit-U
  • Production Manager and Junior Consultan of ISO 9001

Berbagai  topic Training dan  Scientific Work beliau,  antara lain :

  • Instructure Bar-chat and  Line Balancing Job Establishment and Grading System
  • Awareness and Introduction of   ISO 9001 : 2000 (QMS)
  • Junior of  Management Representative ISO 9001 : 2000 of Production
  • Iron Casting Technology at IRDMMI/MIDC and JICA-Jepang
  • Management Strategi and Competency
  • Total Quality Management
  • Logistic and Supply Change Management (SCM)
  • Integreted System of Industrial Management
  • Cost Of Project  and Tools Management
  • Corporate Social Responsibility
  • Six and Lean Sigma
  • Competency Of Professional-SDM, serta banyak lagi lainnya.

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